This lead came from CDW Properties in Saltash, a company we’ve have had a working relationship with for over 12 years. One of their clients had asked them to suggest a suitable plumber, as they were thinking of installing a new bathroom suite and updating the room.

We contacted the client and arranged for a consultation session. In the initial consultation session, we walked through each step of the client’s vision for the new bathroom and discussed each area, providing guidance and suggestions where needed.

During this consultation, we were able to highlight a potential problem with the client’s vision, as they had planned to place the basin and toilet quite close together, leaving a small amount of room between the two and therefore making both facilities harder to use.

We suggested that instead of having the toilet and basin next to each other as they had initially planned, it would be a better option to have the basin in a different position, for more effective use of space which the client was very happy with.

Once the client consultation had been completed, we were able to pass across our quote for work. In this instance, the client had already purchased all the required materials and fittings, so as soon as the design had been finalised and the client was satisfied with our quote, we began work.

We continually supported the client over a three week period whilst ongoing building and tiling works were being carried out and completed the job in the scheduled timeframe, according to their plan.